How Big Is The Customer Experience Opportunity?Posted August 25, 2016 in Customer Experience, Living the Brand
The power of a branded experience lies in its ability to generate loyalty and affinity in customers. For organizations, it’s far easier to keep a customer than it is to find a new one. Yet only 30% of organizations are actively working to improve their customer experience, and 25% fail to keep their brand promise.
At Fifth P, we believe organizations need to consistently deliver the experiences they tell customers to expect. To help organizations understand and take advantage of an improved customer experience, we created an infographic highlighting the reasons why now is the time to embrace the opportunity.
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