Founder and Managing Partner


Michael is a visionary consultant and senior leader with over 25 years of experience advising enterprise scale organizations on customer experience, employee experience, sales and service performance, and organizational transformation and change strategies. He has worked across industries and in a range of environments involving multiple channels, third party stakeholders, as well as regulatory and unionized environments. Michael is also highly results-driven, with a keen eye for quickly sifting through complexity, connecting the dots, and putting forth tangible, relevant, and feasible solutions.

We’re always on the lookout for talented people with a passion for improving human interactions to deliver better experiences. If this sounds like you…

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