In Conversation with…

In Conversation with Grant Cobb

Posted April 2, 2015 in Employee Experience, In Conversation with... The casual dining business is fast-paced and dynamic. Differentiating to win the loyalty of customers and be known as the employer of choice is a difficult task, so we were delighted to share a lunch with Grant Cobb, Senior Vice President Casual Brands at Cara, to get his thoughts about employee experience.

In Conversation with Mary Proc

Posted September 17, 2014 in Customer Experience, Employee Experience, In Conversation with..., Living the Brand We recently had a few moments to get caught up with Mary Proc, Vice President Customer Service for Metrolinx/GO Transit. If you thought regional transit was merely a commuter necessity, then think again. Mary Proc and the team at GO Transit have made commuting between multiple area codes easy. How? They’ve harnessed the power of their employee factor.

In Conversation with Aldo Greco

Posted May 15, 2013 in Customer Experience, In Conversation with..., Living the Brand It is always refreshing to read about and learn from companies that are doing trailblazing work, and McDougall Energy is one of these companies. We recently had an opportunity to sit down with Aldo Greco, Vice President Business Development for McDougall Energy, to listen to his thoughts about the role “purpose” plays in their customer experience and how...

In Conversation with Shangri-La Hotel

Posted November 27, 2012 in Customer Experience, In Conversation with... We recently had an opportunity to engage colleagues from the Shangri-La Hotel in a thoughtful dialogue about customer experience. The newly opened Shangri-La Hotel is the latest addition to...

In Conversation with Bruce Andrew

Posted June 23, 2012 in Customer Experience, In Conversation with..., Living the Brand We recently met with Bruce Andrew, Vice President of Marketing for Shred-it Canada to get his views on Customer and Employee Experience. Bruce is a marketer who sees brand as having company-wide implications, since every aspect of the business serves one and only one purpose – to satisfy a customer...