Employee Experience
-
In Conversation with Grant Cobb
Posted April 2, 2015 in Employee Experience, In Conversation with... The casual dining business is fast-paced and dynamic. Differentiating to win the loyalty of customers and be known as the employer of choice is a difficult task, so we were delighted to share a lunch with Grant Cobb, Senior Vice President Casual Brands at Cara, to get his thoughts about employee experience. -
Employee Journey Mapping: Living Your Brand on the Inside
Posted April 1, 2015 in Customer Experience, Employee Experience, Living the Brand, Whitepapers There is a lot of buzz being generated lately about how organizational culture and employee engagement are inextricably linked to customer experience. It seems organizations across many industries are asking the same question we at Fifth P ask on a daily basis, “how can... -
In Conversation with Mary Proc
Posted September 17, 2014 in Customer Experience, Employee Experience, In Conversation with..., Living the Brand We recently had a few moments to get caught up with Mary Proc, Vice President Customer Service for Metrolinx/GO Transit. If you thought regional transit was merely a commuter necessity, then think again. Mary Proc and the team at GO Transit have made commuting between multiple area codes easy. How? They’ve harnessed the power of their employee factor. -
The Employee Factor: Readying your Organization for Customer Experience Success
Posted September 16, 2014 in Customer Experience, Employee Experience, Living the Brand, Whitepapers No matter which way you look at customer experience, it all boils down to the choices made by the people in your organization – choices about how they interact with customers and... -
Activating Purpose to Accelerate your Customer Experience Transformation
Posted May 14, 2013 in Customer Experience, Employee Experience, Living the Brand, Whitepapers There has been a lot of buzz lately about the role “purpose” plays in successful customer and employee experience transformation. Unlike traditional vision and mission statements, purpose connects the organization and... -
In Conversation with Bruce Andrew
Posted June 23, 2012 in Customer Experience, In Conversation with..., Living the Brand We recently met with Bruce Andrew, Vice President of Marketing for Shred-it Canada to get his views on Customer and Employee Experience. Bruce is a marketer who sees brand as having company-wide implications, since every aspect of the business serves one and only one purpose – to satisfy a customer... -
Driving Growth and Profitability through your People and your Brand
Posted June 22, 2012 in Customer Experience, Employee Experience, Living the Brand, Whitepapers Customer Experience has become a high priority in organizations across every market sector as leaders challenge virtually every aspect of their business. This has meant a real mind shift requiring organizations to...